Offering opportunities to a wide range of skill sets and experience levels, the back office and professional services industry keeps the fast-pace of Abilene’s booming business environment moving without a hitch. Whether it’s insurance, financial services, IT, customer service call centers, or something else, Abilene offers an array of professional talent.
Business support often goes overlooked because so much of it goes on behind the scenes. But these types of organizations are an intrinsic part of Abilene’s economy — from First Financial Bank’s award-winning banking services to decades of stellar back office patient services from Hendrick Health.
Skilled Talent in Central West Texas.
A network for universities, technical colleges and community colleges prepare the Abilene workforce for the unique demands of back office support. This is proven by Abilene Christian University’s #15 ranking in US News & World Report’s Best Colleges Regional Universities West, and Hardin-Simmons University had a graduation rate of 52%.
The Texas Workforce Commission funds several initiatives such as the Skills Development Fund, which provides customized training opportunities to the Texas workforce.
The back office and support services industries are punctuated by a track record of milestones and accolades.
In 2021, Hendrick Health, the region’s largest healthcare provider, acquired a new site for billing and back office services. WolfePak, a leading provider of accounting and regulatory compliance, also expanded their influence with their 2019 acquisition of DocVue — allowing expanded ability to help oil and gas companies access documentation through preferred interfaces.
In the financial services industry, local bank First Financial has been raking in the awards for years. They have been among Bank Director’s top seven financial institutions in the country for the last 13 years for the $5 to $50 billion category. In 2021, Forbes also included them in their “America’s Best Banks by State – 2021.”
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